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October 21.2025

2 Minutes Read

Why Small Businesses Must Build Strong Marketing Foundations Now

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The Broken Foundations of Marketing in Small Businesses

In today's rapidly evolving marketing landscape, achieving success as a small business requires more than just jumping on the latest trends. Katie Miserany, SurveyMonkey's Chief Communication Officer, highlights that many marketers often forget a fundamental truth: just because you can address something doesn't mean you should. This sentiment resonates deeply within the small business community, where resources are limited, and every marketing effort needs to be strategic and deliberate.

Understanding Customers: The Key to Effective Marketing

One of the critical lessons from Miserany's experience is the importance of building a solid foundation in marketing. For small business owners, this means clearly understanding customers' needs before implementing marketing strategies. A defined Ideal Customer Profile (ICP), which outlines the characteristics and needs of the most profitable customers, helps in tailoring marketing efforts effectively. This mirrors insights from industry articles that stress the importance of market research and competitive analysis in forming a strong marketing strategy.

Avoiding Random Acts of Marketing

Miserany warns against what she terms “random acts of marketing.” Businesses must resist the temptation to jump on bandwagons, like chasing the latest social media trends without a clear strategy. Instead, focus on building consistent messaging across all platforms, thus ensuring that marketing increases brand recognition and loyalty. For small businesses, this approach not only saves resources but also builds trust with customers who value consistency in branding.

The Value of Strategic Planning

Strategic planning often feels daunting, but Miserany advocates for the necessity of meticulous preparation. Taking time to refine marketing campaigns can lead to effortless execution down the line. Small business owners should not underestimate the power of a well-thought-out messaging framework to maintain consistency and clarity in communication, as emphasized across studies and expert articles.

This Moment Calls for Reflection and Action

As the marketing landscape continues to evolve, small business owners must shake off outdated practices and build robust marketing foundations. It’s time to invest in understanding clients, refining messaging strategies, and employing disciplined marketing practices that yield sustainable growth.

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Why Small Businesses Must Build Strong Marketing Foundations Now

The Broken Foundations of Marketing in Small Businesses

Understanding Customers: The Key to Effective Marketing

Avoiding Random Acts of Marketing

The Value of Strategic Planning

This Moment Calls for Reflection and Action

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